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How should chambers and law firms reject applicants?

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Recently we received this email from a disgruntled pupillage-seeker…

rejection-complaint

How did the pupillage-seeker know they had been rejected first thing in the morning if it was done “by silence”, you may be wondering?

Because, as you can see below, the rejection was performed by a change in the status of the application on Pupillage Gateway to “Unsuccessful”, with no supplementary email sent to soften the blow.

gateway-rejection

Given the cost of travelling to an interview, not to mention the preparation time involved, this seems somewhat shoddy. Alternatively, is it just the real world, where people often don’t do what they say they will, and the rejected typically receive minimal fanfare?