Kaplan confirms refunds following SQE cancellations

Avatar photo

By Legal Cheek on


Last month’s ‘IT issue’ left some students unable to sit first assessments

Solicitors Qualifying Examination (SQE) candidates who were unable to sit their assessments due to an “IT issue” have been offered refunds, Kaplan has confirmed.

Legal Cheek reported that around 100 aspiring lawyers were unable sit the first of two ‘functioning legal knowledge’ assessments due to take place at a test centre in Hammersmith, West London, last month.

Students reported waiting around for up to five hours before eventually being told by invigilators that the assessment had been cancelled.

Concerned the “IT issue” would not be resolved in time, Kaplan then cancelled the second exam which was scheduled for the following week. The assessments have been rescheduled for 4 August and 8 August.

Applications are open for the Legal Cheek September UK Virtual Law Fair 2022

Kaplan has confirmed students have now been offered refunds.

“In light of the issues experienced by SQE1 candidates at the Pearson Vue test centre in Hammersmith, all those affected will have their fees fully refunded and will not need to pay for their rescheduled assessment”, a spokesperson for Kaplan said. “Any candidates choosing not take the rescheduled assessment will receive a voucher to cover the cost of a future SQE1 booking.”

They continued:

“Candidates who had been booked at Hammersmith for both 21 and 25 July will be refunded £1558. Candidates booked for just one part of SQE1 (ie FLK1 on 21 July OR FLK2 on 25 July) will be refunded £779. Pearson VUE will refund out of pocket expenses in relation to the assessments that were cancelled at Hammersmith.”

For all the latest commercial awareness info, news and careers advice:

Sign up to the Legal Cheek Newsletter

Related Stories

news SQE Hub

Students unable to sit SQE exam after London test centre suffers ‘IT issue’

Aspiring lawyers report waiting hours before being told to go home

Jul 22 2022 9:09am
news SQE Hub

SQE assessment fees to increase by £135

Cost rise comes despite delays and technical issues affecting January results day

Apr 6 2022 9:18am