Fall of the robots? 86% of Brits prefer legal advice from humans

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Though a quarter wouldn’t mind robotised MPs

Most British people would rather punt for a lawyer made of flesh and bone than metal and circuits, according to new research.

Automation software and technology has become more sophisticated and intelligent in recent years, intensifying the threat to human jobs. But research released earlier this week suggests legal advice may be safe from the tech revolution.

The findings — collected by Mindshare and analysed by marketing outfit Reboot — show that a whopping 86% of respondents would prefer to take legal advice from humans over robots.

Other sectors surveyed include banking and politics: 71% of those questioned said they’d prefer human bankers, while 75% stated they were keen to avoid a House of Commons full of robots. Elsewhere, 89% of the survey’s 6,000 respondents said they’d prefer to take medical advice from a human instead of a machine.

The latest comments from across Legal Cheek

Shai Aharony, managing director of Reboot, commented:

“Whilst the assumption tends to be that it will either be people or robots, I believe they will complement each other in different tasks and facilitate new types of jobs. Although, as automation becomes more prominent and Brits’ understanding of it drastically improves, this may potentially change”.

Despite these findings, law firms continue to invest heavily in robotics and artificial intelligence (AI).

At a recent Legal Cheek event, Pinsent Masons‘ partner Philip Scott spoke of how AI has helped lawyers perform bulk analyses of thousands of documents — small wonder firms like Allen & Overy, Clifford Chance and Slaughter and May have teamed up with tech companies including iManage, Luminance and Kira Systems.

Technology has infiltrated legal education and training too: Legal Cheek recently reported that law school giant BPP had introduced a digital module onto its Legal Practice Course (LPC). Tech-savvy students, such as Joshua Browder, who created the DoNotPay robot lawyer aged 19, have also latched on to this wave.

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Not Amused

AI has evolved to the heady heights whereby my telephone will replace a perfectly typed and apposite word with a wholly incorrect replacement containing none of the original letters.

What a brave new world.



If I were your phone I’d stop you writing too.



I totally aggrandising


The Pest from Tudor Street

This post has been removed because it breached Legal Cheek’s comments policy.


K&E Rat

I prefer to interact with a human at a supermarket check-out too. Simple. All those self-checkout tills are IMPOSSIBLE. Now, imagine how much patience you’d need to deal this in a legal services context.


The Crown Court Digital

Unexpected charge in indictment area…


Michelle Kosik

Who is charged ?


Case System

Remove this count before continuing.



See no reason why AI can’t take over the function of juries and magistrates. Computer says you are guilty.


Michelle Kosik

I don’t have a legal degree . I like to self educate myself . College takes too long and takes too many years . World is moving fast pace and I am not about to slow down . 30 years of my life has already been stolen and I’m 44 so I want to live it .
They owe for trillion dollars . I am not going to allow them to keep taking and not pay back with the owe.
I produce in two months what they owe me for the economy . If they are so greedy that they want to bite the hand that feeds them then they don’t deserve my help .


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