Tech isn’t meeting our needs, say nearly half of lawyers

Avatar photo

By Thomas Connelly on

Over a third considering career change as a result

Nearly half of UK lawyers feel the technology they use isn’t up to scratch, an industry survey has found.

The research, produced by professional services platform Intapp, found that 46% of UK lawyers surveyed were using tech that wasn’t meeting their working needs, with over a quarter (28%) reporting that the tech at their disposal was actually creating more work than it saves due to its complexity. By way of comparison, just over a third (35%) of US lawyers questioned deemed the tech they used fell short.

While 42% of UK lawyers believed law firms should be investing more in legal tech, researchers found that less than a quarter (20%) of their US counterparts felt the same. Nearly 260 lawyers were questioned for the survey, conducted in partnership with YouGov.

Elsewhere, 42% of lawyers questioned said their tech experience would be improved if they had access to more “intuitive software”, while 40% desired tech which had a “better user interface”. Almost half (48%) of the respondents suggested “software more tailored to the business of law” would improve their relationship with tech.

Artificial intelligence (AI) was rated highly among respondents, with 49% recognising its future value in tracking billable hours, while others felt the robot-style tech’s strengths lay in “conflicts clearance” (41%) and “compliance with client billing documents” (34%).

The research further revealed that over a third (38%) of UK lawyers, and 31% of US lawyers were considering a career change in the next year, with 19% citing their firm’s poor tech as a reason for the switch.

“When it comes to supplying technology solutions, there must be an appreciation of the processes and tasks that are unique to an industry and a specific employee’s role,” said Chris Turk, Intapp regional vice president. “This is reflected in our survey results, which demonstrate that there is a clear demand for technology used by law firms to be more intuitive and, ultimately, tailored to the legal industry in order to fit the needs of lawyers today.”

The report follows the release of Legal Cheek‘s short, satirical film, examining the legal innovation scene. Be sure to keep an eye out for a special cameo…

The Legal Cheek Awards 2019 video

How innovative are law firms behind the scenes?

The 2019 Legal Cheek Firms Most List

Related Stories

‘Lawtech? We’ve no idea what it is’, say 50% of junior lawyers

Despite hype, two-thirds reported no change to their job role

Jan 28 2019 11:10am

Video: How innovative are law firms behind the scenes?

Legal Cheek probes beyond the marketing puffery

Apr 4 2019 11:33am